Free shipping on Australian orders over $100 (excludes large furniture items)
- We proudly deliver our range of homewares across Australia and Internationally.
- Unfortunately due to quarantine regulations, our live plants can not be shipped to Western Australia, Northern Territory, Tasmania or Overseas
- We want you to receive our plants in the best possible condition so if your order contains live plants, it will be posted out on a Monday or a Tuesday to ensure the plants aren't sitting at the post office over the weekend.
Express shipping: If you need your product urgently, please email us at firstname.lastname@example.org
Collecting orders: We are based in Sydney's North and you are very welcome to organise a time to collect your products if you would like to save on postage. Just email us at email@example.com to make arrangements.
Returns and Refunds: If you change your mind or the item isn't what you expected, we will happily exchange, issue a credit note or offer a refund.
To be eligible for a return, you must contact us by email and return the item, shipping payable by the customer, within 7 days in unused, original condition and packaging. If more than 7 days has gone by since your purchase, unfortunately we can not offer you a refund, credit note or exchange.
Once the return is received and inspected, we will email you to let you know if your return is approved or rejected. If approved we will credit your elected credit card with the item amount. Shipping is not refundable. If you receive a refund, the cost of shipping will be deducted from the refund even if your purchase was over $75 and eligible for free shipping. The customer is responsible for the shipping charge on any item exchanges.
If you receive a faulty item please contact us within 7 days of your purchase by email at firstname.lastname@example.org.
Leaf and Loom Creative accepts no responsibility for items damaged during shipping. If your item is damaged during transit, you will need to take that up with the shipping company. If you would like to add shipping insurance to your order please email us at email@example.com
Returns are not accepted on sale items.